FAQ
Frequently Asked Questions
Welcome to the Sorvima Help Center.
Here you can find answers about home storage products, ordering, delivery, installation, and customer support.
If you need further assistance, please contact our team:
Email:
service@sorvima.com
Phone:
+1 2053506188
When contacting us, please include your order number and purchase information so we can assist you efficiently.
Products & Storage Solutions
What products does Sorvima offer?
Sorvima provides practical home organization products designed to improve storage efficiency.
Our products include:
- Shoe racks
- Wardrobe organizers
- Storage shelves
- Space-saving home solutions
Our collections are designed for bedrooms, closets, entryways, and other household spaces.
How do I choose the right product size?
Before purchasing, we recommend checking:
- Product dimensions
- Available space in your home
- Storage requirements
- Product specifications
Measuring your available space before ordering can help ensure the product fits your intended location.
Are product colors and sizes exactly as shown online?
We provide product images and descriptions as accurately as possible.
However, slight differences may occur due to:
- Screen display settings
- Lighting conditions
- Manufacturing variations
Please refer to the product specifications for the most accurate information.
Installation & Usage
Do Sorvima products require assembly?
Some storage products may require simple assembly.
If assembly instructions are included, customers should follow the provided guidance carefully.
For best results:
- Install products on suitable surfaces.
- Use included components correctly.
- Avoid modifying the structure.
What should I do if I cannot assemble the product?
If you experience problems during installation, please contact our customer service team.
Please provide:
- Order number
- Product information
- Description of the issue
- Photos if necessary
Our team will review the situation and provide assistance.
Orders & Payments
How can I place an order?
Select the product you want, add it to your cart, and complete checkout with your shipping and payment details.
A confirmation email will be sent after your order is successfully placed.
What payment methods are available?
Payment methods shown during checkout may include:
- Credit cards
- Debit cards
- PayPal
- Other secure payment options
Available payment methods may vary depending on your location.
Can I change or cancel an order?
Please contact us as soon as possible if you need to update your order.
Changes or cancellations can only be considered before the order enters fulfillment or shipping.
Shipping & Delivery
How long does delivery take?
Orders are generally processed within:
1–3 business days
After shipment, delivery usually takes:
10–20 business days
Delivery times may vary depending on destination and carrier conditions.
What if my package arrives damaged?
If your package arrives damaged, please contact us with:
- Order number
- Photos of the package
- Photos of the product
- Description of the issue
Our team will review the situation and provide an appropriate solution.
Returns & Refunds
Can I request a return or refund?
Yes.
Return and refund requests are handled according to our Refund Policy.
Customers should provide:
- Order details
- Reason for the request
- Supporting information if needed
What if parts or accessories are missing?
If your order is missing components or accessories, please contact us after delivery.
Please include:
- Order number
- Product information
- Photos of received items
We will review the issue and assist with the next steps.
Company Information
Brand Name:
Sorvima
Website:
sorvima.com
Website Operator:
Ningbo Hongmu Digital Technology Co., Ltd.
Business License Entity:
Ningbo Hongmu Digital Technology Co., Ltd.
Registered Address:
Room 072, Centralized Office, B1008, Building 1,
No. 8 Xingye Avenue,
Ningbo Free Trade Zone, Zhejiang Province, China