Sorvima Return & Resolution Policy

At Sorvima, we are committed to helping customers receive reliable home organization products and satisfactory service.

This policy explains how we handle product concerns, return requests, replacements, and refunds for purchases made through sorvima.com.

Product Selection Before Purchase

Sorvima offers household storage products, including shoe racks, wardrobe organizers, and home storage solutions.

Before completing an order, customers are encouraged to review:

• Product dimensions
• Available styles
• Product descriptions
• Storage capacity
• Installation requirements

Choosing a product based on suitable space and intended use can help ensure a better shopping experience.

When You Can Contact Us

Customers may contact Sorvima for assistance in situations such as:

Damaged During Delivery

If a product arrives damaged due to transportation, please provide details so our team can review the issue.

Missing Parts or Accessories

If your package is missing necessary components or accessories, please contact us for assistance.

Incorrect Product Received

If the received item does not match your order, we will review the order information and help resolve the issue.

Product Quality Concerns

For confirmed product defects, customers may contact our support team for further assistance.

Return Requirements

To be considered for a return, products should generally:

• Be unused and in original condition.
• Include original packaging when possible.
• Include all included parts and accessories.
• Not show damage caused by improper installation or use.

For assembled products, return eligibility may depend on the condition of the item.

Home Product Review Process

Because storage products may involve different sizes, structures, and installation methods, our team may request:

• Order information
• Photos of the product
• Photos of packaging
• Description of the issue

This information helps us understand the situation and provide the appropriate solution.

Refund and Replacement Options

After reviewing a request, Sorvima may provide solutions including:

• Replacement of affected parts
• Product replacement when applicable
• Refund approval according to the situation

Approved refunds will be returned through the original payment method.

Refund timing may vary depending on:

• Payment provider
• Bank processing procedures
• Transaction completion time

Situations That May Not Qualify

Refund or return requests may not apply when:

• Products are damaged due to improper assembly.
• Items have been modified after delivery.
• Damage results from incorrect use.
• Requests are submitted outside the applicable return period.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order enters fulfillment or shipping.

Once shipment has started, cancellation may not be possible.

Contact Sorvima

For questions regarding refunds, returns, or product assistance, please contact:

Brand Name:
Sorvima

Website:
sorvima.com

Website Operator:
Ningbo Hongmu Digital Technology Co., Ltd.

Business License Entity:
Ningbo Hongmu Digital Technology Co., Ltd.

Registered Address:
Room 072, Centralized Office, B1008, Building 1,
No. 8 Xingye Avenue,
Ningbo Free Trade Zone, Zhejiang Province, China

Email:
service@sorvima.com

Customer Service Phone:
+1 2053506188